AIM Civic Privacy Policy

Introduction

This Privacy Policy explains how AIM Civic ("we", "our" or "the Company"), a privately owned property developer and regeneration partner based in the UK, handles information collected from people who visit our website or otherwise share personal information with us (together, "Users").

We are committed to protecting your privacy and handling your data openly and fairly, in line with UK data protection law, including the UK GDPR and the Data Protection Act 2018.

Grounds for data collection

We process your personal information (any information that could identify you) where it is necessary to respond to your enquiries and take steps to work with you, to pursue our legitimate interests in running and improving our business and website, to comply with our legal obligations, or where you have given us your consent.

By using this website you acknowledge the collection, storage and use of your personal information as described in this policy. We encourage you to read it carefully so you can make informed decisions.

What information we collect

We collect two types of information from Users.

Non-personal information cannot identify you. It includes aggregated usage data and technical details sent by your device, such as browser type, operating system, language preference, access time, pages viewed and clicks. We use it to improve how our website works.

Personal information can identify you, directly or with reasonable effort. It includes:

• Contact details: when you get in touch through our Let's Talk page or by email, we collect your name, email address, phone number, organisation and the content of your message.
• Partnership and project enquiries: any details you share about sites, schemes, regeneration opportunities or affordable housing partnerships.
• Device information: IP address, approximate location, unique identifiers and information about your activity on our website.

How we receive information about you

We receive your personal information from several sources:

• When you voluntarily send us your details, for example through our contact form or by emailing letstalk@aimcivic.com;
• When you visit and use our website;
• From third party providers and services, such as traffic analytics vendors.

How we use your information

We do not rent or sell Users' information. We may use it to:

• Respond to your enquiries and talk with you about regeneration, affordable housing and partnership opportunities;
• Keep you informed about our projects, insights and community impact work, where you have asked us to;
• Carry out statistical and analytical work to improve our website;
• Keep our website secure and prevent misuse.

We may share personal information with trusted service providers who help us run our business, for example to:

• Host and operate our website;
• Manage email and enquiries;
• Perform analytics and technical diagnostics.

We may also disclose information where we believe in good faith that it is necessary to comply with law, regulation or a lawful request; to enforce our policies; to detect, prevent or address fraud, security issues or illegal activity; to establish or defend legal claims; or to protect the rights, property or safety of us, our Users or others.

Your rights

Under UK data protection law you may ask us to:

1. Confirm whether we process your personal information, and give you access to it.
2. Provide a copy of the personal information you gave us in a structured, commonly used and machine-readable format.
3. Correct personal information we hold about you.
4. Erase your personal information.
5. Stop processing your personal information, or restrict how we use it.
6. Object to our processing of your personal information.

These rights are not absolute and may be subject to our legitimate interests and legal requirements. To exercise any of them, or to find out more, email us at letstalk@aimcivic.com .

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.

Retention

We keep your personal information only for as long as needed to respond to your enquiry, deliver our services and partnerships, and meet our legal obligations, resolve disputes and enforce our policies. Retention periods depend on the type of information and why we collected it, and we delete outdated or unused information at the earliest reasonable time.

We may correct, complete or remove incomplete or inaccurate information at any time.

Cookies

We and our trusted partners use cookies and similar technologies when you visit our website. A cookie is a small piece of information that a website places on your device while you browse. Cookies help you move between pages efficiently, remember your preferences and make your experience quicker and easier, and they help us compile statistics on how the website is used.

Our website uses the following types of cookies:

a. Session cookies are stored only temporarily during a browsing session and are deleted when you close your browser.

b. Persistent cookies are saved on your device for a fixed period and are not deleted when the browser is closed. They help us recognise you on repeat visits.

c. Third party cookies are set by other online services that run content on the page you are viewing, for example analytics providers.

You can remove or block cookies through your device or browser settings. If you disable cookies, some features of our website may not work properly.

We also use Google Analytics to understand how often people visit our website and which pages they view. We use this information only to improve our website and services. Google Analytics collects your IP address rather than your name or other identifying details, and we do not combine it with personally identifiable information. Google's use of this data is governed by the Google Analytics Terms of Use and the Google Privacy Policy.

Third party collection of information

This policy covers only the information we collect from you. If you share information with other websites or organisations, different rules may apply to how they use it, so we encourage you to read their terms and privacy policies.

This policy does not apply to companies we do not own or control, or to individuals we do not employ or manage, including third parties to whom we may disclose information as described here.

How we safeguard your information

We take care to maintain the security of our website and your information. We use industry standard procedures and policies to protect the information we hold and prevent unauthorised use, and we require our service providers to meet similar security standards. Although we take reasonable steps to safeguard information, we cannot be responsible for the acts of those who gain unauthorised access or abuse our website, and we cannot guarantee that such access will never happen.

Transfers of data outside the UK

Some of our service providers may be located outside the UK. Where that is the case, we transfer your data only to countries recognised by the UK as providing an adequate level of data protection, or put legal safeguards in place to protect it.

Advertising

We may use third-party advertising technology that places cookies on your browser to show relevant advertisements. You can opt out of many third-party ad networks, including those run by members of the Network Advertising Initiative and the Digital Advertising Alliance. To find out more and opt out, visit http://optout.networkadvertising.org/#!/ and http://optout.aboutads.info/#!/ .

Marketing

With your consent, we may use your name, email address or telephone number to send you updates about AIM Civic, our projects and our work in regeneration and affordable housing.

Every marketing message includes a way to opt out. If you unsubscribe, we will remove your details from our marketing lists.

Even if you unsubscribe, we may still send you important service or administrative messages.

Corporate transactions

We may share information in the event of a corporate transaction, such as the sale of a substantial part of our business, a merger, consolidation or asset sale. In that case, the new owner will take on the rights and obligations described in this Privacy Policy.

Children

Our website is not designed for or directed at children, and we do not knowingly collect personal information from them. If a parent or guardian believes their child has given us personal information, please contact us at letstalk@aimcivic.com and we will take steps to remove it.

Updates to this Privacy Policy

We may amend this Privacy Policy from time to time. Material changes take effect as soon as the revised policy appears on our website, and the date of the latest revision is shown below. By continuing to use our website after changes are posted, you accept the updated policy.

How to contact us

If you have any questions about our website, the information we collect or how we use it, email us at letstalk@aimcivic.com .

AIM Civic, United Kingdom

Last modified: November 2026